iCook Refund Policy
Effective Date: March 4, 2025
Last Updated: March 4, 2025
At iCook, we strive to ensure customer satisfaction. This Refund Policy outlines when refunds may be issued for orders placed through our platform.
1. Refund Eligibility
Refunds may be considered under the following circumstances:
- Incorrect or missing items in your order.
- Food delivered is unsafe or spoiled.
- Order was not delivered within the estimated time due to our error.
2. Refund Process
To request a refund, please contact our support team within 24 hours of receiving your order at [email protected]. Include your order details and reason for refund.
3. Refund Review
Our team will review your request and may ask for additional information. Approved refunds will be processed within 7 business days to your original payment method.
4. Non-Refundable Situations
Refunds are not provided for:
- Change of mind after order confirmation.
- Customer allergies or preferences not communicated before ordering.
- Late delivery caused by uncontrollable factors such as weather or traffic.